Frequently Asked Questions
This Agreement was last modified on 18th february 2016
SHIPPING
What Shipping Methods Are Available?
That depends on your delivery Location. If you’re in Nairobi, we send a delivery person or a rider to deliver to you personally.
If you’re Outside Nairobi, we use Parcels for delivery. Your Courier Company of choice is used to deliver your goods.
Do You Ship Internationally?
Currently, we are not Shipping Internationally
How Long Will It Take To Get My Package?
You can get your Package even in less than an hour after you Order. This hugely depends on your Location.
For Parcel deliveries, a maximum of 48 hrs after you Order
For home deliveries, If you make your order before 1400Hrs, you get it same-day, else Next Day
PAYMENT
What Payment Methods Are Accepted?
We Accept Cash on Delivery For Home Deliveries
Lipa Na M-Pesa for Parcel Shipping
Direct Bank Transfers
Debit Card Payments Via Mastercard or Visa
Is Buying Online Safe?
Yes and No. Not Everyone Online is here to sell Authentic Goods. Some are Cons, Others are Selling Fake Goods. I’ve been ripped off a couple times too😒
You Just need to be sure that you’re dealing with an Authentic Business.
Here’s how you Know
Check for a Business Address
Every website should have a business address where they operate Business. Try searching google maps to verify it is an office and not a fraudulent address.
View Our Location & Contacts
Check their Facebook Page
Every Online Business has a Facebook Page. If it’s a Fake business, then their page probably hasn’t been there for long(go to page transparency and check when it was created) and doesn’t have many followers
Order & Returns
How do I place an Order?
There’s Three ways:
1. Search for your Product Up Here If you’re Shopping Many, you Can Add to Cart and Checkout at Once. If just One, Click On Buy Now. Then Proceed To Checkout to Fill in your Details and Place your Order.
2. Call us on +254712027064 And we’ll help you place your Order
3. Send Us an Email on info@beekaycollections.co.ke Mention what you want us to do for you😊
After Ordering, We’ll follow these steps to make sure your Order gets to you
How Can I Cancel Or Change My Order?
An email is sent to you when you Order. There will be a One-Click Button that you can use to cancel your Order. Alternatively, Get in contact with us and we’ll handle it
Do I need an account to place an order?
No, you don’t need an account to place an Order. However, we sometimes Offer Coupons to Our Loyal Customers and we alert you when new stock and Offers Come in. So, you might wanna sign up for that… Sign me Up
How Do I Track My Order?
Go to the Order Tracking Page Make sure you have your Order ID that we sent you when you ordered.
Or Contact us and we’ll help you track your Order
How Can I Return a Product?
if you’re not completely satisfied with your Product, you can Contact us to return It
However, be sure to read Our Return Policy to see if you’re eligible